The service dept is inexperienced mechanics the tore out my engine saying a piston was bad due to a compression test but never checked back pressure on the motor..the catalyst converter was bad not the engine. So my engine was torn apart for being misdiagnosed..Then they wanted an extreme amount to fix a problem that didn't exist .Dont ever take your vehicle to their service dept for repairs..

I would recommend this dealership to anyone looking to purchase a new vehicle. The team at Kutztown is honest, knowledge and courteous. Working with Marc Konchinsky to buy my new truck was the best buying experience I ever had when purchasing a vehicle. Everything was completed in 24 hours and I had to do it long distance - which could have made things more difficult - but it didn't. Marc took care of everything and all I had to do was pick up the truck. Everything was prepared and waiting for us when we got there. So thank you Marc and thank you Miracle Kutztown for making this a great buying experience!

Took my truck in to be diagnosed which the mechanics misdiagnosed it ripped my engine apart only to find out the warranty co did not find anything wrong with the part so I had to tow my truck away with the engine ripped apart in the bed of my truck.. I would never trust this place again to work on anything..I am making payments on a truck that has no engine in cause they wanted 10000 to replace it trying to scam the warrenty co then me.

Do not buy from this dealership. They will lie to your face to get the vehicle sold. Then they will flat out ignore you for selling a vehicle with frame damage.

Truck was in for service. I complained about the last service and how they did not grease any of the grease fittings. The service advisor made a note to grease the fittings. Once again, they did not! Time to find another repair center. Very disappointed for the cost of the service!

Great dealership! Highly recommend Marc Konchinsky, salesman.. great detail on my new Cadillac. I would highly recommend this dealership for Cadillac/ gmc / Buick

It seems to take some time to get an appointment if you want to wait for your car. Which is what I have to do because of the distance I am from the dealership. I wanted my car inspected and was the second person in the dealership in the morning. It seems to take a long time to have things done when waiting. I always ask to have my car wash. But most of the time there is always some excuse. This time they said it was washed but you could not tell that because it still was dirty. I have had other dealerships wash your car anytime you brought it in without any issues. Stuff is usually friendly.

All employees I came in contact were helpful and courteous. Work was completed correctly and on time.

Very good service nice people to do business with ,everything was done very professionally thanks

Kutztown Auto was great. They were on time, Excellent service, and very friendly. They came to my house to pick me up and take me to their service department so I could get my truck. Very nice people to deal with. Thank you for the great service.

Great service and friendly staff. Vehicle received when promised. Was clean upon hand off. Always feel they provide the best service and explain everything that was done or is going to be needed.

Just want to thank, Ian. For his time and getting my car in and in Lee’s then 2hrs. Had a check engine lite on. Called my salesman Jeremy, and he got me appointment. With service. Very happy with the staff at Kutztown auto. Service was very professional. My wife and daughter and brother. Got vechiles at Kutztown auto. Thanks to Jeremy. Very satisfied with your service.

Salesperson told me I couldn't look at a car because they were off for 4 days. I waited the 4 days. Salesperson emailed me and said he would let me know the "minute" the vehicle was ready for me. I never heard anything from him after that. I emailed him and the showroom managers and the dealership principal about it. Nobody returned my email or followed up with me. They clearly do not want /need my business. I was just shocked that I didn't even get a word from them. I wouldn't be writing this review if anyone at the dealership had reached out to me.

Very responsive dealership and supportive when picking a used car. Vehicle was in a great shape and the service was impeccable. Enjoyed purchasing a car with Kutztown auto.

This is the 5th car I have leased from Kutztown Auto. Sales and service are second to none. I Highly recommend purchasing your next car from Mitch Moses!